Appointments at Pollokshaws Medical Centre

As you may have noticed the practice is continuing to work differently than it did pre-Covid. Due to increasing demands it is impossible to return to the appointment system we had prior to the pandemic.

How the Practice works

To request a consultation with a GP, you can either

1. Complete an online consultation request form which is on our website

We have developed an online consultation request form for non-urgent issues found at the above website address.

It gives you the patient, the opportunity to write down as much information as you would like about your problem in the comfort of your own home/work etc. The more information you give us, the more helpful it is for the GP to accurately triage your problem.

For your convenience this can be completed at any time during the week. It is switched off over the weekend. There is no need to wait in a telephone queue or travel to the practice.

Fit notes and medication can also be requested on this form.

We will then triage this form and get back to you to inform you of when a member of team will be in touch.

2. Speak to our Reception Team by telephoning 0141 620 4300

We are aware that not everybody has access to the computer or feels comfortable filling online forms.

This is not a problem, just phone the practice and stay on the line and one of our trained receptionists will take your details. The receptionist will ask you a number of questions and the GPs would be grateful if you could give them as much information as possible. This information will be passed onto the GP to triage (just as the online forms are) and decide the next steps for your care e.g. telephone call/face to face appointment/blood test etc.

The more information you can give us about your problem online or through our reception staff the better. This information helps us prioritise your case and direct it to the most appropriate person to help you with your problem.

Based on the information you provide either online or via our trained reception team – the GP will decide on how quickly your problem needs addressed and who is the best person to deal with it.

For example – if you have chest pain you will need to speak to a Doctor immediately however if you have had back pain for a few months a Doctor may arrange a consultation in a few days’ time. It may be that we can signpost you to another professional – an optician is the best person to see for an eye problem and a dentist is the best person to see if you are having problems with your teeth.

If the GP feels you need seen face to face we will arrange this rather than a telephone consultation.

We have a range of health professionals in the surgery including our Advanced nurse practitioner, practice nurses, practice pharmacist, Health care assistant and a community links worker.

Once your information has been triaged a member of our team will aim to get back in touch with you within 3 working days by telephone (if possible, at the time you have told us you are available).

If your issue is non urgent it may be that you have to wait for a few days for a member of the medical team to speak to you. If you wish to speak to a specific GP, again you may have to wait a few days. This is so the sickest people are always seen as a priority.

Consultation options

Telephone consultations

Once the clinical team have your details, we will arrange a telephone call back as quickly as we can.

The vast majority of problems can be dealt with safely over the phone.

However, we have a number of other options that we may offer you depending on the help you require.

Telephone consultations plus photographs (email – [email protected] to send photo)

We may ask you to send in a photo to our practice email account to give us more information – this is especially helpful for skin problems.

Face to face appointment in the surgery

We may ask you to attend the surgery in person. This is usually for patients who require an examination or a blood test or other procedure that cannot be done otherwise.

When attending the surgery, we ask that you wear a face covering if possible and to come alone. If you require to bring a carer, they are also required to wear a face covering.

The clinician you see will be wearing appropriate PPE depending on current guidance.

House calls

House calls are appropriate for very frail housebound patients or those requiring end of life care. Please contact the practice reception team as early as possible if you feel you or a family member may require a home visit ( before 10am).

The Clinician may phone you back to gather more information.

Prescription Requests

In order to request a prescription, there are 3 options

You can phone the prescription line on 0141 620 4300 and select option 1.

You will be prompted to leave a message. Please ensure you clearly state your name, date of birth, address, telephone number and details of the medication you require

Online prescription ordering via patient access – Please note in order to carry out Online prescription ordering you must first register at the practice for this service via the reception team. We are unable to do this over the phone.

You can also order your prescription via the online form on our website

Please note that our reception staff do not take prescription requests over the phone unless it is for an emergency prescription

Prescription requests will be processed within 48 hours unless you have requested that it be sent to a pharmacy when you should allow 72 hours

Other services provided by the surgery

Cervical screening

When you receive your letter from the healthboard advising your smear is due, please call the surgery on 0141 620 4300 as nursing appointments cannot be arranged via the online service

Nexplanon contraceptive implants

Please fill out an online consultation form if you require this service or call the surgery on 0141 620 4300,

Chronic Disease monitoring

You will be offered a yearly review if you suffer from a chronic disease.

Dressings/stitch removal

Call the surgery on 0141 620 4300,

Phlebotomy – blood tests

Once a blood test has been requested by the GP you can attend one of the local phlebotomy hubs to get this done. Please phone 0141 355 1525 to make a blood test appointment. You will need your CHI number.

Ear syringing

This service is not provided at the practice but at local hubs – contact details below

  • Pollok Health centre 0141 531 6800
  • Shield Health centre 0141 800 7300
  • Thornliebank Health centre 0141 531 6900


Self-referral forms are available from reception or website.

To chase hospital appointments, please phone 0141 347 8850 as we have no control or information on this.

Opening hours 8.30am – 1pm

  • 1pm – 2pm reception closed, emergency phone line
  • 2pm – 6pm
  • 5pm – 6pm emergency phone line only